This Privacy Policy explains how Home Services Scout ("we," "our," "us") collects, uses, and protects your information when you use our website and services.
1. Information We Collect
Information you provide to us
- Name and contact details (such as email address or phone).
- Details about your project or service needs (for example, "water heater replacement" or "roof leak repair").
- Messages you send through forms or other contact tools.
Information collected automatically
When you use our site, we may automatically collect certain technical information, such as:
- IP address and approximate location (city/region level).
- Browser type and device information.
- Pages visited, time on page, and referring URLs.
Third-party tools and partners
We may use third-party services to help us operate and improve the site, such as:
- Analytics tools (e.g., Google Analytics).
- Mapping or local data providers (e.g., Google Places/API data).
- Lead delivery partners or service marketplaces that help connect you with Pros.
2. How We Use Your Information
We may use your information to:
- Match you with relevant local service providers.
- Respond to your questions or requests.
- Operate, maintain, and improve Home Services Scout and its features.
- Analyze how the site is used to improve content, navigation, and performance.
- Communicate with you about your requests or important updates.
We strive to collect and use only what is reasonably necessary to provide our services and improve the site.
3. Lead Requests & Sharing with Pros
If you ask us to help you find a provider or request a quote, we may share relevant details with:
- Local Pros who may contact you about your project.
- Lead aggregator or partner platforms that further match you with Pros.
Information shared in this way is limited to what is necessary to connect you with relevant providers (for example, your contact info, location, and basic project details).
4. Cookies & Tracking Technologies
We use cookies and similar technologies to help our site function properly, understand usage, and improve the user experience.
You can usually control cookies through your browser settings. If you disable cookies, certain features may not work as intended.
5. How We Share Information
We may share your information with trusted third parties in the following situations:
- Service providers: Vendors that help us operate the site, analytics, or communication systems.
- Pros and lead partners: When you request to be connected with local providers.
- Legal or safety reasons: Where required by law or to protect our rights, users, or the public.
We do not sell your personal information to third parties for unrelated marketing purposes.
6. Data Retention
We retain information only for as long as reasonably necessary to:
- Provide and improve our services.
- Maintain records of requests, leads, and site activity where appropriate.
- Comply with legal, tax, or reporting obligations.
When data is no longer needed, we aim to delete it or anonymize it within a reasonable time.
7. Your Choices & Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal limits.
- Opt out of non-essential communications.
To exercise these rights or make a privacy request, contact us at:
8. Children's Privacy
Home Services Scout is intended for adult homeowners and renters. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. Security
We use reasonable technical and organizational measures to protect your information. However, no website or online service can guarantee complete security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the site after changes are posted constitutes acceptance of those changes.
11. How to Contact Us
If you have questions or concerns about this Privacy Policy, you can reach us at: